A virtual receptionist (also known as a remote receptionist) is similar to an in-house receptionist. They undertake and perform all the responsibilities assigned to them just as an in-house receptionist does. The only difference between in-house and remote receptionists is that the latter operate from a different location.
What purpose is served by such a receptionist?
The various purpose served are as follows:
- These virtual or remote receptionists answer phone calls, reply to text messages or emails, transfer phone calls, make international calls, and much more!
- They help to tackle the problems that several small business organizations are facing all over the world. For small as well as medium business enterprises, initial achievement and continuous growth in customer relationship management can result in an ever-increasing number of phone calls, which is not possible to manage by an individual alone.
- Remote reception staff can alleviate the pressure of answering these phone calls, allowing the employees of the business to focus on serving their customers and developing their business.
How does a virtual receptionist perform its functions?
Virtual assistants have already grown in popularity as start-up firms and small entrepreneurs rely on digital technologies to cut expenses and organizations of all sizes boost the use of the Internet for day-to-day activities. Since a virtual assistant is considered an autonomous worker, a company is not required to give the same incentives or pay anyone else as it would function for full-time staff.
Furthermore, since this type of digital assistant works remotely, a business enterprise does not require allotting any receptionist desk or any other working space to it.
The virtual system just requires to be maintained effectively to function properly and to maintain it a company using it is obliged to pay for it and supply their computer systems, regularly employed software programs, and high-speed Internet connectivity.
The Bottom Line
In a nutshell, the virtual receptionist is a modern digital innovation that is widely being used by several start-up companies as well as other enterprises to ensure smooth customer relationship management.
Reasons to Work with an Employee Benefits Consulting Firm
A competitive employee benefits package is critical to acquiring and retaining quality talent in your company. But, there may come a time when creating one becomes a tedious and complex task, especially for owners who are not as knowledgeable about dealing with its many factors. Other than brainstorming what to include, you need to know how much do employers pay for health insurance,so you don’t accidentally overspend.
When the going gets tough, employee benefits consulting firms are your solution. They know well how to maximize benefits while minimizing costs. To understand more about these firms and why you should hire them, check out our list below:
Create a Competitive Package
Many employers believe that a great salary is all it takes to land top talent. Little do they know; employees look beyond big paychecks and want to see the compensation and benefits a company can offer them. The better the benefits, the more likely they will accept your job offers and stay.
Various businesses strive to create the perfect employee benefits package to help them fish for the best workers. By hiring an employee benefits firm, you can receive guidance on making the most competitive package that works best for the employer and the workers. They’ll also ensure your benefits remain compliant with laws, offer tax advantages, and the types you should include.
Gain Access to Expertise
We all want to receive the most desirable advice when making crucial decisions for the sake of our organizations. Putting together an effective employee benefits package is no walk in the park, and because it plays a pivotal role in the competence of your business, you don’t want to make a mistake.
Employee benefits consulting firms have consultants with years of experience, knowledge, and hindsight on every prospect of compensation and plans that work best for your firm. They know the ins and outs of every insurance agency and give you all the information you need to understand the complexities. Employee benefits consultants can also show you practices to help you comply with various laws and regulations.
Partner with Health Compass Today!
You can save $1000 per employee through the right innovation and management. Do you want to know how? Schedule a free consultation with CEO and Founder Donovan Pyle from Health Compass through their website https://healthcompassconsulting.com/.
Can I implement ISO 9001 without a consultant?
Yes, it is absolutely possible to implement ISO 9001 in your organisation without the help of a consultant. However, here comes the mind blowing fact that might change your decision to hire a consultant- there is no guarantee about the efficiency of your Quality Management System (QMS) if you implement ISO 9001 on your own. In this article, we will talk about why hiring an ISO 9001 consultant is beneficial for you and your business.
Who is an ISO 9001 consultant?
Simply put, an ISO 9001 consultant is an individual who has undergone specific training in the development of a QMS as per the requirements of ISO 9001. This individual also has real-life experience of implementing, troubleshooting, modifying and evaluating QMS in different organisations. Therefore, it would not be wrong to call them experts of quality management and ISO 9001 requirements.
Why should you hire an ISO 9001 consultant?
It all boils down to expertise. If you, as a business owner, are familiar with the requirements of ISO 9001, then you will have no trouble understanding the clauses and selecting the ones that are relevant to your organisation. However, if you are a novice, you will find the same task excruciatingly painful.
Similarly, if you are familiar with quality management principles, you will be able to build a QMS that focuses on the needs of customers, has a lean approach and is continually improving. Unfortunately, without the real-world experience, your QMS will have rudimentary functionality.
1.Save time and effort
Hence, if we have to summarise why you should hire an ISO consultant, it can be said that an ISO 9001 consultant will save you precious time and effort, allowing you to achieve first-time compliance. Without their expertise, the certification process, especially aligning the documents and identifying hidden non-conformances, can become time consuming as well as overwhelming.
2. Professional performance
In addition, advocates of hiring ISO 9001 consultants also push forward another compelling argument. They say that even if business owners have the expertise or experience with ISO 9001, they should still hire an ISO 9001 consultant, as it helps conserve energy.
See, as a business owner, you are already have to juggle a lot. It makes no sense to focus your energy on a certification process that can easily be delegated to someone with expertise. Your energy is better utilised in envisioning your future aspirations.
3. Experience identifying opportunities
Lastly, the advocates of hiring ISO 9001 consultants also have another argument, stating that an ISO consultant will bring with them a “fresher set of eyes.” To understand the importance of this statement, it is necessary to know that a QMS is just not focused on identifying risks, but it also uncovers hidden opportunities.
So, something that is not so apparent to you, will be extremely evident to a consultant who has immense real-world experience in your industry. As a result, you will be able to explore opportunities and expand your business.
Benefits of ISO 9001 consultant
There are many benefits to hiring an ISO 9001 consultant, including:
Faster implementation: ISO 9001 consultant saves you precious time and speeds up the implementation process of your QMS. In fact, many ISO consultancy services claim to help you achieve certification in less than a month.
First time compliance: Due to their expertise and experience, there will be no non-conformances in your QMS, thereby guaranteeing first time compliance.
Identification of skill-gaps: ISO 9001 consultants conduct a gap analysis within your organisation to identify any inherent skill gaps. Additionally, they will suggest training programmes so that these skill gaps can be appropriately mitigated.
Better documentation: Their expertise helps you align your documents as per the requirements of ISO 9001.
Troubleshooting: As your QMS is in its infancy, it will encounter small obstacles. This is the nature of any management system that is absolutely new. With the help of a well experienced ISO 9001 consultant, you will be able to troubleshoot, modify and improve your QMS.
Better performance of your QMS: ISO 9001 consultants will suggest you industry-specific corrective actions that will further improve the efficiency of your QMS.
How to choose an ISO 9001 consultant?
With so many ISO 9001 consultancy services, it can become overwhelming to select an ISO consulting service that is a perfect fit for your organisation. Before you even begin your search, we recommend that you sit down, take a breath, and clarify your expectations.
Do you want an ISO 9001 consultant who acts as a leader and coordinates activities between your team members, or would you prefer someone who is willing to get their hands dirty and actually sit with you in every step.
This is highly dependent upon the current nature of your management system. If you already have a decent management system, you would require a consultant who acquires the role of leadership, whereas if your QMS is still rudimentary, you would need a subject matter expert. Additionally, the criterions that you should factor in include specialisation, experience and ethics. ISO 9001 consultant should have considerable amount of experience in your industry and should not be willing to take any shortcuts.
Yes, it is absolutely possible to implement ISO 9001 without a consultant, however, there is no guarantee about the efficiency of the QMS. Hiring an ISO 9001 consultant saves business owners time, effort and energy. Focus on the specialisation, experience, ethics as you select your ISO 9001 consultant and ensure that you have a good idea about what role you want the consultant to play in your business.
If you are looking for ISO 9001 consulting that has expertise, experience and commitment, we suggest you to use ISO Counsel services. For more information about cooperation, costs and time required for ISO 9001 implementation, visit isocouncil.com.au website.